Russell's - Nightmare from hell!!!

We recently moved into our new house and purchased furniture and appliances to the value of R45 000. The appliances were a fridge, freestanding stove, microwave, 13kg washing machine, queen size bed, plasma tv stand, LG smart tv and a freezer. To our disappointment, all our items were either damaged or not working properly. The only items we didn't have issues with were the washing machine, microwave and freezer. The fridge, tv plasma stand and freestanding stove were damaged!! It is covered with dents and scratches and did not even come in original packaging, it was covered in cling wrap only! They replaced all 3 items but guess what! When the tv plasma stand arrived and we opened the packaging, when we pulled out the drawers the entire bottom piece of the drawer fell off and all the drawers does not even fit correctly in the plasma stand. Our TV's imaging is totally off. It stays dark coloured, even if you change the settings. And when you pause the tv and press play again, the image that you paused stays on the screen. When we opened our bed (removed the plastic), the bed base were covered with tears in the material. We returned the tv and tv plasma stand and waiting for feedback. It's even more horrible that they don't reimburse us with new items instead of having it sent away to be fixed! This has felt like a damn nightmare from hell!!!! The joy and excitement we expected to experience when moving into our new home was taken away by Russells!! I will never ever again purchase anything by them. Has been the worst experience ever. What are the chances that one person can receive so many damaged/broken items???? Do they even check the items before dispatching it to the clients? Is this actually new items or floor items being sold? And if it is floor items, how can the company then charge the client full price as it's seen as second hand then.