RUSSELLS NEVER AGAIN

GOOD DAY I ORDERED A MICROWAVE ON THE 23RD NOVEMBER 2023 ONLINE, ON THE 28TH NOVEMBER 2023 I CALLED RUSSELS AND ASKED THEM WHERE THE DELIVERY WAS, THEY TOLD ME MY DELIVERY WOULD ARRIVE 29TH NOVEMBER. TODAY IS THE 1ST DECEMBER 2023 AND STILL NO DELIVERY! I CALLED RUSSELLS THEY TOLD ME MY DELIVERY WOULD ARRIVE 24TH DECEMBER!!! HOW ON EARTH DOES A DELIVERY TAKE1 MONTH AND NO ONE CALLED ME TO TELL ME, THEY HAD NO STOCK SO DELIVERY WOULD TAKE A MONTH. THEN I ASKED THEM ABOUT A REFUND THEY TELL ME I MUST WAIT 14 DAYS! ARE YOU KIDDING! SO NOW WHO IS RESPONSIBLE FOR THIS SKYNET? OR RUSSELS?