Russells' low quality products and service.

I mistakenly bought a lounge suite on Russells' online store, last week Monday, 26 November 2018. I ordered the product to be delivered to my house. On Tuesday, my husband received a phone call from the courier that the suite would be delivered the next day. Wednesday came and nothing was delivered. I called Russells to find out what was happening. They informed me that the suite was delivered, but on my tracking link, it stated that it was still with the courier. After fighting with Russells and the courier company, the suite was finally delivered on Saturday 1 December. And I was in for a surprise. I never expected such a low quality product. The fabric on the suite is probably the cheapest fabric you could ever possibly find. Sitting on it the fabric lifts up and seems as if it will come off. This is not what I paid for, it was advertised completely different. I've been contacting Russells' since Monday morning to have the suite returned and refunded. Their customer care line seems to be constantly busy, I tried calling the online store manager, Puleng Tsikoe, several times throughout the day on Monday, and when I finally got a hold of the store manager, she seemed very reluctant to assist me. First she gave me the incorrect email address to send through my request, and even when I tried emailing Russells customer care email, I've received no reply. When I got the correct email address, I've received no reply till now. Both the product and the service seems to be of the lowest quality.