RUSSELLS LISTED ME AS A SLOW PAYER ON ITC AFTER THEIR INTERNAL MISTAKE

I am completely disgusted at the service received by Russells Broadway Durban and JD Financial Services . Its no surprise why we see their stores getting less and closing down.

I purchased items on credit on the 28th of August 2018. Firstly - They did sold me an item under false pretences. I purchased a DSTV HD Decoder which came with free installation. When I went to the office to finalize the deal, i was informed that this was out of stock and they recommended the DSTV explora. They blatantly *********ly did not inform me that this does not come with installation just so that they could get the sale.

A few weeks went by whereby i was constantly calling and being advised that someone would call me back - but they never did.

The 30th of September came and i noticed that Russells did not debit me. I called JD Financial Services immediately after receiving numerous of SMS's stating my account is in arrears. I called the call centre on the 10th of October 2018 to ask why they did not debit me. The consultant advised that my first debit was only suppose to be on the 31st of October 2018 therefore this is the reason they did not debit my account.

I called numerous times after that and still noone helped me with the DSTV. I eventually got fed up and went to the branch. At the branch (Broadway Durban), "Portia and Judge" said that they would get back to me and they did not.

I started noticing sms's again about account in arrears. I started receiving calls at my workplace saying i owe them money. I called Russells over 20 times to rectify this.

My last straw was when i went to the bank for a loan and they told me that Russells has listed me on the ITC as 1 month in arrears. I called the call centre again and they told me that this was due to 30 September 2018 not being paid. I asked them to go back on my correspondence and they consultant tells me, yes i see that you called and we did advise you that your first debit order will only be on the 31st of October 2018. I have sent them numerous requests to call me and rectify this with the credit bureau but they blatantly ignore my emails and requests.