Russell’s is just the absolute pits!!!

I write this with so much frustration and disappointed. Being someone who is extremely excited with a purchase and then in the end being disappointed at the time of getting what I purchased.

I recently purchased a bed from Russels online and today I needed to collect my bed from the Warehouse in Jet Park (Boksburg). I was sent to the warehouse with a collection form pertaining all my details which was said is all I need for the collection, I did that and I’d assume that in a world with advanced technology that all everything else possibly needed could have been accessible on their system. But no, not Russels. I spent 4 hours trying to get both warehouse and online personnel to try understand one another because the manager at the warehouse was forceful that I first go to the Head Office to get the same documents the online agent wanted to send her for the collection. I’m frustrated by the amount of time I had to waste hearing the tantrums from the warehouse manager, the disrespect she was showing the online personnel from Russell’s and commenting that she has no clue what she needs to do when in fact her, THE MANAGER, has absolutely no idea what she herself wanted and lacks communication (and never have I ever witnessed people of the same company disrespecting one another in front of a customer).

I will never in my entire life buy anything from Russell’s ever ever again!!! I wasted so much airtime calling and energy trying to solve my problem because there is a major lack in customer service. Please can your business be structured to be convenient to it’s customers and please educate staff of business procedures.