Russells horrible service

I bought I bed at Russell’s Promenade Mall the bed broke within a week I have been request them to collect the bed and refund me I have been speak to very rude sales consultants on the phone who have no empathy at all the last one I spoke to now even went as far as saying “oh my God” when telling them that I will take the bed outside and they will find it outside this surly has to be the worst customer service I have ever experienced