Russells furniture online non delivery of paid order - theft of paid funds

Purchased a whole lot of furniture, fridge, tumble dryer and more from Russells online early April 2026 whilst abroad in preparation for moving into a house. I sent an email with instructions to deliver the order on the 14th of April 2026, and this was acknowledged by email in writing from Lungelo. On the 13th of April 2026 I received a message my order will only be delivered on the 16th April 2026. I emailed Lungelo and received a response that the order will be delivered as requested on the 14th of April 2026. Late afternoon on the 14th of April 2026 Elvis and his team arrived, with less than half of my order.

Since then I have sent numerous emails, went to Parow Russells only to be told they cannot help as it was a online order and " should have come to them" to place the order in shop.....????? This was followed by several emails today to Lungelo and customer complaint only to receive ref numbers and that I would be contacted in 24 hours!!!

In the mean time I have had to stay in a guest house as my fully paid for order is not being delivered?????? This in my view is ***** and theft and the worst service ever.

I have sent several emails requesting someone to contact me with no response at all. Worst daylight ******* ever.