Russells fails on every level

I ordered online and the sale went through on my credit card. Paid R250 for delivery and was informed via mail that the order had been received and would be delivered in 3-5 working days. Included was a link to track my order. Sounds fantastic but often when something is too good to be true..... Over a week later I tried tracking the order and was unsuccessful. Phoned Russells and was given a regular Jhb landline number to call for online orders. Called them and was told that they were out of stock. First question: why did they accept the order and payment online if out of stock. Surely this is easy to avoid. Asked to speak to the manager (Lindy) and was informed she was out of office but would call me the next day. One week later after no response and Russells earning 2 weeks interest on my money I called again. This time got hold of Lindy. She had no answers as to why she did not call back nor why I had not had any communication from Russells. She stated that I had been sent a message and a mail stating that I had been refunded. I have received no calls, no messages, no emails and certainly no refund. I have now asked for a copy of the mail proving it was sent and am awaiting a response. I am furioius. Poor business practice, poor administration and a very poor impression. STAY AWAY FROM THIS BUSINESS. GO SOMEWHERE ELSE, ANYWHERE ELSE.