HG
Hari G

1 reviews | Active since Sept 2021

01 Dec 2024, 17:55

Russells Eersteriver - Ripped me off a deal that a sales consultant offerred

I am extremely frustrated with the recent experience I had at your Russels Eersteriver store. On Saturday, 30/11/2024, I was offered a Restonic Bazaruto 152cm Queen Bed at R6499, along with a free air fryer, by your sales consultant, Colin. After making the necessary arrangements, including taking out a loan, I returned to the store the following day, Sunday, 01/12/2024, to complete my purchase. Upon arrival, the price was still displayed on the floor. However, Colin informed me that the promotion was no longer available as the bed was out of stock, yet he advised that I could still purchase the bed at the full price, as they now had stock. Confused by the inconsistency, I proceeded to place an order online, as the promotion was still available on your website. However, I noticed that the free air fryer was not added to my order, despite being clearly part of the original offer. I am very disappointed with the conflicting information I received and the lack of transparency. I would appreciate a prompt resolution to this issue and confirmation regarding the air fryer and pricing.

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