Russells don't care about thier customers.

we bought a TV from them about 2 weeks ago ,that was the worst mistake ever.they are by far the worst company ever.they consultant is bad i mean really bad.and head don't respond to any queries ,to date no TV no calls and it was approved the delivery sucks and they are rude.. i called and spoke to Flo from southgate while speaking to her she drops the phone.i walk in the store they all chatting and no care in the world.now i know why business is so bad for you guys...there is no details of any manager on the net...i don't think there is manager at Russells ....i personally think they walk up to people on the street and ask they to come work in their store....lol.....yes Russells is a joke honestly......i logged a query last week and to date no respond....lol they a joke.