RUSSELLS DEFECT GOODS AND NO RETURN OF REFUND AFTER VARIOUS PROMISES - RUSSELLS PAROW - CAPE TOWN

RUSSELLS PAROW - CAPE TOWN ***.

On 25/10/2023 I ordered a Fridge and Bed from Russells Parow *** from a Sales Consultant by the name of Carol.

We made an immediate payment.

The goods were delivered on 27/10/2023. We had to even pay for the delivery in CASH of R300 to the driver delivering the goods.

Upon opening the Bed we found that the feet of the bed was no totally "flush"

We immediately got hold of Carol and was promised a "new" bed on 28/11/2023 - this never happened.

We had no choice than to make use of the bed as we had no other alternative sleeping arrangements in place !!!!!!

On 30/11/2023 Carol made contact to come and change the bed but at that stage we already "settled" in on the current bed.

Carol and the Store Manager agreed to give us a R500 (Five Hundred Rand Refund) to compensate for the defect in the bed delivered to us.

I was requested to forward my bank details and copy of ID to an Amelia Jochems <***>.

I did so on 26/10/2023 @ 09:45 and requested receipt of the mail - never received an response.

Follow up email to Amela once again on 2/11/2023 @ 10:03 - never received an response.

Followed up with another email to Amela on 6/11/2023 @ 16:03 - never received an response.

On 14/11/2023 I made contact with Carol regarding the non communication and still no refund of the R500 (Five Hundred Rand). I was told that she needs to clear it with Amela and that Amela will contact me back.

On 14/11/2023 @ 14:00 I received a call from Amelia informing me that she is "standing in for another staff member currently" and that the Store Manager is off. She did acknowledge receiving the emails but could not offer any explanation as to why the refund has not been received by myself.

I believe that RUSSELL'S HEAD OFFICE should urgently look into this as clearly this branch is not living up to the OLD Russells that I remember from the 80's.

AWAIT AN URGENT RESPONSE !!! @russells