RUSSELLS ARE *******

Last year December i used my company card to purchase a lounge suite from Russells, when it arrived, it was not as the demo, the cushion padding was much thinner, noiser, and lumped up, immediately i notified the driver and requested a refund, they collected the set after week of back and fourth complaints, there were no documentation issued to covid, to date i have not recieved my refund, there is absolutely no one sane to talk to, i was told to fill affidavit, provide 6 mths of my personal statements, and letters, etc which i fail to provide due to exposing my private info, initially edenvale muzibelo requested my id and bank confirmation which i submitted to date i am battling to get my money back for a lounge suite i no longer have, is there anyone out there that can assist me, there are no contact numbers or people to follow up with i get emails with no name or contact number i reply but get the same automated response continously. PLEASE HELP ME. I NEED MY MONEY BACK.