Russells appalling service

I placed an order on the Russells website on the 4 July 2020. The order confirmation indicated that the delivery will take between 3-10 days. I have been trying to get an update on my order since the 9 July 2020 to no avail. The telephone number I received to call just rings without any answer ***. I sent an email to *** to date I have not received an acknowledgement nor a response. I called on the 14 July 2020 a d was today they could not pick up my order number on the system and a complaint was logged *** no one has contacted me. I called again this morning a d was told that they were going to re-escalate my complaint. I want the order cancelled and my money back immediately so that I make a purchase somewhere else with same day delivery.