RUSSELL'S Amanzimtoti, JD Group

I have purchased a lounge set from Russell's Amanzimtoti in September 2021 for the amount of R17000,the couches kept braking and we have sent it back on twice the however it came back with the same issues after numerous communication and back and forth with the managers Nomusa, Sipho and sales person Mthobisi, they have agreed to refund me in full, they have picked up the couches on the 30th of March 2022, we kept following up and on the 6th of April 2022 Sipho the area manager (***) assured my husband and I the we will receive our funds in 7 working days as he stated that him heself had sent the request through to his payment department,7 days has come and gone so I decided to call and follow up, I spoke to Nomusa who is the store manager who says that she is awaiting the couches to come back to the store in order for her to do the refund, this is clear that Sipho ****. to date we have not received our funds back, my husband and I keeps getting calls from jd group asking us where would we like the couches delivered, and we have to keep explaining that the couches are not coming to us and we are waiting for the our money this happen last week, again on Tuesday the 19 April and today 21st April 2022, we have paid alot of money for something that we do not have, we are sitting on stools and pillows and our lounge is empty, Russell's and JD Group is a bunch of liers and Sipho, Mthobisi and Nomusa should be held accountable for they dishonesty and utter lack of customer services... Everyone that we have spoke from this company is so confused!