Russells Alberton furniture not delivered after 2 weeks.

On Sunday 31 January, I went to Russells in Alberton and placed an order for a full bedroom suite including dressing table and storage nook.

I was informed that the items would be delivered by Wednesday, on Wednesday 3 February, the items arrived but i was shocked at how badly they were all damaged beyond repair.

The head board corners were all frayed amd damaged with 1 corner having water damage and being swollen. The storage nook had its corners also frayed. The dressing table as well was frayed and further damaged by the guys unloading it.

I refused to accept the items as they were damaged, the driver called his boss who I spoke to and they agreed that they'd take it back and deliver a new one within 48 hours by Friday 5 February but nothing was delivered or communicated to us.

Saturday 6 February I went back to Russells in Alberton where the staff were very helpful and polite and explained its the warehouse thats the issue. I showed them the pictures of the damaged goods and even the manager was shocked as to how they could have let such badly damaged items even leave the warehouse let alone be delivered. They showed me the email they sent to the warehouse and said a new one would be delivered on Monday, 8 February.

Monday came and went with no delivery, on Wednesday, 10 February, i received an SMS saying that my items would be delivered that day and i should make sure someone is at home. So i took a days leave to accommodate the delivery. No delivery once again.

At 4pm I called Russells alberton and they told me that the delivery would be there by 6pm on 10 February. Nothing arrived as usual.

11 February i called russells alberton to find out what the issue is, they were polite and once again told me its the warehouse thats the problem.

Im not sure what the issue is but almost 2 weeks after happily taking my money, i am left chasing an apparently well established company for goods they promised to deliver within 48 hours.

If that's how they do business, i would advise everyone to take your money else where.

Warehouse problem or not, its not my problem.