Russells a store from hell

I bought furniture at russells and upon delivery the delivery men broke my wardrobe. I reported to the sales rep and they did nothing. After some time they took it, Ive been calling their call centre back and forth since its weeks and there's no sign that they will bring it. Everytime I call the store I am given the 'we will call you back nonsense'. This store has no regard whatsoever for customer service