1 reviews | Active since May 2016
RUSSELL'S ***
I am writing, again following our discussion, to set out my concerns about the impact on both HISENSE AND RUSSELLS. Its beyond pointless sitting with a Refrigerator that serves no purpose in my home and in my life. Its becoming a very frustrating issue. A long weekend has passed I get guest home and unfortunately I could not offer them much due to my REFRIGERATOR NOT WORKING. What an embarrassing situation HISENSE!!!!!! Your Technician comes to my home but was of no help and no use to my problem. He pushes the Rubber Gasket toward the fridge, switches my refrigerator on and expects the Rubber Gasket not to fall off again. But guess what!!!IT FELL OFF. He says he has to order a RUBBER GASKET. NOOOOO WAY!!! will I have my REFRIGERATOR which is not even a month old fixed. Also noticing when it was switched on I heard a VIBRAITING NOISE that am sure is due to loose parts. Imagine a brand new fridge that has to be switched off every time the rubber gasket comes off, its already damaging the fridge. Which means am sitting with a damaged REFRIGERATOR. When I bought my Refrigerator I felt so good about HISENSE and I believed that HISENSE represented a good quality product. Now I see that my Refrigerator came out of the factory with a manufacturing Default. I feel very differently. I mean how could a brand new Fridge that has a Default pass a quality check like that. I don’t even want to look at a HISENSE 220LT FRIDGE again. It looks to be a problematic fridge. A Fridge is a necessity in every home but I have it standing of no use. I waited over two weeks nothing happened or is happening, so many phone calls and emails . Due to my demanding lifestyle at work this situation am having with you HISENSE/RUSSELLS is taking up my productive time at work... Now I don’t have no choice but to seek help from the Consumer Protection. My Cell: ***
Good day
Please note that we are aware of your complaint and it is receiving our urgent attention.Once we have feedback,you will be advised accordingly.
Thanks and kind regards
Customer Resolution Centre
Good day
Please note that we are aware of your complaint and it is receiving our urgent attention.Once we have feedback,you will be advised accordingly.
Thanks and kind regards
Customer Resolution Centre
Good day Leshika
Thank you for bringing the matter to our attention.
We apologise for the obvious disappointment and inconvenience caused. This matter is receiving our urgent attention and we will revert with feedback soonest.
Thanks and kind regards,
Customer Resolution Center
Good day Leshika
Thank you for bringing the matter to our attention.
We apologise for the obvious disappointment and inconvenience caused. This matter is receiving our urgent attention and we will revert with feedback soonest.
Thanks and kind regards,
Customer Resolution Center
Thank you for your feedback.
We have escalated the matter for further investigation and will revert with feedback soonest.
Thanks and kind regards,
Customer Resolution Center
Thank you for your feedback.
We have escalated the matter for further investigation and will revert with feedback soonest.
Thanks and kind regards,
Customer Resolution Center
Good day Leshika
Please note that we are aware of your complaint and it is receiving our urgent attention. A representative will contact you soon.
Thanks and kind regards,
Customer Resolution Center
Good day Leshika
Please note that we are aware of your complaint and it is receiving our urgent attention. A representative will contact you soon.
Thanks and kind regards,
Customer Resolution Center
Good day Leshika
Please note that we are aware of your complaint . We have escalated the matter and will revert with feedback soonest.
Thanks and kind regards,
Customer Resolution Center
Good day Leshika
Please note that we are aware of your complaint . We have escalated the matter and will revert with feedback soonest.
Thanks and kind regards,
Customer Resolution Center
Good day
Thank you for bringing the matter to our attention.
We have updated your note on the complaint, escalated the matter for further investigation and the relevant department will revert with feedback soonest.
Thanks and kind regards,
Customer Resolution Centre
Good day
Thank you for bringing the matter to our attention.
We have updated your note on the complaint, escalated the matter for further investigation and the relevant department will revert with feedback soonest.
Thanks and kind regards,
Customer Resolution Centre
