LP
LESHIKA P

1 reviews | Active since May 2016

05 May 2016, 13:56

RUSSELL'S ***

I am writing, again following our discussion, to set out my concerns about the impact on both HISENSE AND RUSSELLS. Its beyond pointless sitting with a Refrigerator that serves no purpose in my home and in my life. Its becoming a very frustrating issue. A long weekend has passed I get guest home and unfortunately I could not offer them much due to my REFRIGERATOR NOT WORKING. What an embarrassing situation HISENSE!!!!!! Your Technician comes to my home but was of no help and no use to my problem. He pushes the Rubber Gasket toward the fridge, switches my refrigerator on and expects the Rubber Gasket not to fall off again. But guess what!!!IT FELL OFF. He says he has to order a RUBBER GASKET. NOOOOO WAY!!! will I have my REFRIGERATOR which is not even a month old fixed. Also noticing when it was switched on I heard a VIBRAITING NOISE that am sure is due to loose parts. Imagine a brand new fridge that has to be switched off every time the rubber gasket comes off, its already damaging the fridge. Which means am sitting with a damaged REFRIGERATOR. When I bought my Refrigerator I felt so good about HISENSE and I believed that HISENSE represented a good quality product. Now I see that my Refrigerator came out of the factory with a manufacturing Default. I feel very differently. I mean how could a brand new Fridge that has a Default pass a quality check like that. I don’t even want to look at a HISENSE 220LT FRIDGE again. It looks to be a problematic fridge. A Fridge is a necessity in every home but I have it standing of no use. I waited over two weeks nothing happened or is happening, so many phone calls and emails . Due to my demanding lifestyle at work this situation am having with you HISENSE/RUSSELLS is taking up my productive time at work... Now I don’t have no choice but to seek help from the Consumer Protection. My Cell: ***

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Replies (13)
Russells and Joshua Doore
Russells and Joshua Doore's reply05 May 2016, 14:38
Official

Good day

Please note that we are aware of your complaint and it is receiving our urgent attention.Once we have feedback,you will be advised accordingly.

Thanks and kind regards

Customer Resolution Centre

LP
LESHIKA P's update10 May 2016, 07:31
Reviewer Update
I am writing to express my DISSATISFACTION with Russells/Hisence again. I have made so many verbal complaints about this issue but no action is been taken. Am running out of patience with RUSSELLS/HISENSE. DNT YOU REALIZE A FRIDGE IS A NECESSITY IN EVERY HOME? Am sitting with a broken fridge DUE TO YOUR MANUFACTURING DEFAULT!!!!!!!The Refrigerator is only a MONTH OLD AND ALREADY BROKEN. I HAVE LOST SO MUCH OF FOOD THAT SPOILT DUE TO THE RUBBER GASKET, SO MANY CALLS, EMAILS BUT NON OF YOU CAME UP WITH A SOLUTION TO MY PROBLEM. THIS IS TAKING UP MY VALUABLE TIME AT WORK. WORST SERVICE AM FACING WITH RUSSELLS/HISENSE
Russells and Joshua Doore
Russells and Joshua Doore's reply10 May 2016, 08:08
Official

Good day Leshika

Thank you for bringing the matter to our attention.

We apologise for the obvious disappointment and inconvenience caused. This matter is receiving our urgent attention and we will revert with feedback soonest.

Thanks and kind regards,

Customer Resolution Center

LP
LESHIKA P's update10 May 2016, 09:27
Reviewer Update
APOLOGIZING TO ME FOR THE PAST 3 WEEKS IS NOT HELPING MY SITUATION THAT YOU GUYS PUT ME IN BY SELLING ME A BROKEN FRIDGE. SORT OUT MY SITUATION, U BEEN SORRY IS NOT RESOLVING MY SITUATION. COME UP WITH A RESOLUTION TO MY PROBLEM.
Russells and Joshua Doore
Russells and Joshua Doore's reply10 May 2016, 10:22
Official

Thank you for your feedback.

We have escalated the matter for further investigation and will revert with feedback soonest.

Thanks and kind regards,

Customer Resolution Center

LP
LESHIKA P's update11 May 2016, 05:08
Reviewer Update
Today i await a phone call from RUSSELLS/HISENSE
Russells and Joshua Doore
Russells and Joshua Doore's reply11 May 2016, 06:26
Official

Good day Leshika

Please note that we are aware of your complaint and it is receiving our urgent attention. A representative will contact you soon.

Thanks and kind regards,

Customer Resolution Center

LP
LESHIKA P's update11 May 2016, 06:57
Reviewer Update
IF YOU PEOPLE DONT CONTACT ME BY TODAY I WILL BE KNOCKING ON THE DOORS OF WENDY KNOWLER!!!!
Russells and Joshua Doore
Russells and Joshua Doore's reply11 May 2016, 07:21
Official

Good day Leshika

Please note that we are aware of your complaint . We have escalated the matter and will revert with feedback soonest.

Thanks and kind regards,

Customer Resolution Center

LP
LESHIKA P's update11 May 2016, 07:46
Reviewer Update
YOU PEOPLE ARE TELLING ME THE SAME THING OVER AND OVER AGAIN. FOR THE PAST 3 WEEKS AM HEARING THE SAME THING. I HAVE HAD NO FEED BACK WATS SO EVER. SIMPLE UL SOLD ME A FRIDGE THAT IS BROKEN AND SERVES NO PURPOSE IN MY LIFE.
LP
LESHIKA P's update25 May 2016, 12:52
Reviewer Update
I AM TOTALLY DISAPPOINTED WITH LANCE FROM THE PHOENIX PLAZA (JOSHUA DOORE) FOR SOME REASON HE DOES NOT WANT TO GIVE ME MY MONEY BACK WHICH THE COMPANY IS OWING TO ME. HE TELLS ME THE COMPANY DID NOT MAKE ENOUGH CASH. I KNOW HOW THE SALES INDUSTRY WORKS LANCE. THAT IS ALL A BIG LIE!!! TRIES TO SELL ME A FRIDGE THAT I DO NOT EVEN WANT. SAD HOW MANAGERS DO NOT KNOW HOW TO SOLVE CUSTOMER QUERIES. BECAUSE OF YOUR LIES I WILL TAKE YOU TO THE CONSUMER PROTECTION. AS A MANAGER OF THE STORE WOULD YOU NOT WANT YOUR STORE TO HAVE A GOOD NAME? SAD ON YOU JOSHUA DOORE.
LP
LESHIKA P's update26 May 2016, 08:17
Reviewer Update
BRADLOWS AND MORKELS AM TOTALLY DISAPPOINTED WITH LANCE FROM THE PHOENIX PLAZA FOR SOME REASON HE DOES NOT WANT TO GIVE ME MY MONEY BACK WHICH THE COMPANY IS OWING TO ME. HE TELLS ME THE COMPANY DID NOT MAKE ENOUGH CASH. I KNOW HOW THE SALES INDUSTRY WORKS LANCE. THAT IS ALL A BIG LIE!!! TRIES TO SELL ME A FRIDGE THAT I DO NOT EVEN WANT. SAD HOW MANAGERS DO NOT KNOW HOW TO SOLVE CUSTOMER QUERIES. BECAUSE OF YOUR LIES I WILL TAKE YOU TO THE CONSUMER PROTECTION. AS A MANAGER OF THE STORE WOULD YOU NOT WANT YOUR STORE TO HAVE A GOOD NAME? SAD ON YOU BRADLOWS MORKELS TO HOW BAD CUSTOMER SERVICE YOU PEOPLE HAVE
Russells and Joshua Doore
Russells and Joshua Doore's reply01 Jun 2016, 09:41
Official

Good day

Thank you for bringing the matter to our attention.

We have updated your note on the complaint, escalated the matter for further investigation and the relevant department will revert with feedback soonest.

Thanks and kind regards,

Customer Resolution Centre