Russell Port Shepstone sell damaged or returned Goods at full prices.

Posting on behalf of client.

I original purchased my furniture at Russell Port Shepstone Aiken Street in February 2025 and to date have not been given my portofino 3 piece lounge suite in good quality. Firstly my furniture was delivered 4 weeks after I made the deal and paid the deposit. However I waited but from day one this company has broken their part in this business deal. They delayed the first delivery as they has excuses that their stock was coming from the warehouse in Kokstad yes 4 weeks from Kokstad to Port Shepstone. My dad drives daily. Then came the lounge suite being delivered in terrible quality, I reported it and they took another 2 months to replace with another suite which was also factory reject clearly as it has no armrest in the 3 seater. Then after months of fighting the collected them for "inspection" on the 8 September 2025 yes months later and I'm still paying but for broken sofa's which now I do not have. I'm currently sitting on the floor in my lounge and watching TV. I had family over this weekend after months of moving into my new residence without my lounge having seats. This company is ******* and soon will be dealt with as they continue to sell factory rejects at extremely high prices. The management is terrible as rules come from the head and if they really care about south African customers they would have replaced by now. Now they want to repair those factory rejects and bring back to me at full price and a whole R10999. They have no customer service. If you as a customer do not want to be ****** by this company dnt bother giving them business. This is my second review and yes they do not care. They have my money. Now they state it was damage at their warehouse not a supplier damage however Russell is bring only God knows when back my broke set back.