RUSSEL SELL DEFECTIVE GOODS

Beware of Russells, they sell defective goods and has no after sales service.

I bought a brand new fridge freezer from their Richards Bay Branch, but the fridge is not working at all. They delivered this to me on Saturday the 27th April, I tried to report this on Monday the 29th but there was no branch contact number on invoice. The number that appears on their website is not functioning at all, the call centre number is not answered at all.

The only option I had was to ask the valid number from their facebook page, they responded but did not want to give the branch number to me. They initially promised that they will notify the branch and will be contacted shortly, and that was Monday the 29th. On Tuesday the 30th I then went back to their DM telling them that I was not contacted, then they said I must give them the details, of which I did, but until today the 02nd of May I am still sitting with a non functioning fridge. They never called to say that they will replace it or refund me the full payment I made. I am not expecting them to repair it because it is called NEW fridge.

PLEASE DO NOT BUY ANYTHING, OTHERWISE YOU WILL BE LEFT ALONE!