RUSSEL PAN AFRICA MALL

I did a layby at Russel Pan Africa mall was assisted by Skhosana .he did advise that the layby is for 12 MONTHS he has been in contact through out .the 12 months ended before l finished my layby he was still calling me saying l have managed my lay bye very well and l don't have TO WORRY .I was specifically asking that since the 12 months has passed will that be a problem he said no .I made a payment in September and R500 was the balance ,still no one said the lay be is going to expire mothing ,the waited for me to make the balance so that they can tell me that I need to renew my layb y by paying extra amount of R918 TOTAL OF R1418 or else I will lose my staff .I then informed them that l do not have the money can l a least have my refund .l was told that can not happen ,its not possible after paying R11 000 Russel is a **** .bad customer service .all the care about is money .Skhosana said there is nothing he can do to assist me ,there is covid 19 but no one cares .I am so disappointed by the service never going back there .people do not by from Russel ,you will regret it......