Rude store manager Russells Mayfield Daveyton

<div>Good morning.

I'd like to lodge a complaint against a store manager at Russell's Mayfield square in Daveyton.

I bought a Hisense fridge through laybay in 2023 and took it out in 2024 September, the fridge wasn't cooling at all and I called the shop and they arranged with the Hisense team to come and check it out, they came and checked it and told me that the fridge has no gas and they added gas after that the fridge worked for a year.

December 2024 the fridge stopped cooling again, I went to the shop where I spoke to the store manager by the name of Mmagotso. The lady was very rude to me, she told me that the fridge was out of guarantee and there was nothing she could do about it and dismissed me right away. I went home and called Hisense my self. They sent technician to come and check. They asked for a receipt of the fridge, I went back to the store to ask for my receipt because the guy who delivered the fridge did not give me one, Mmagotso gave me a lot of attitude and told me that they only print out once and I told her she never give me the receipt, after a long argument she ended up printing a copy and give it to me.

The technician assessed the fridge and said that it needed a new PC board, they ordered it and replaced it. After replacing a PC board the fridge still didn't work.

I called Hisense again and explained to them that still the fridge isn't cooling, they sent a technician again to come and asses it. The technician confirmed that the fridge is faulty and can not be repaired. The technician told me that the fridge was still under warranty and the shop was supposed to help me. The technician wrote a report to Hisense and they gave me a credit for a new fridge.

The Hisense people told me to go to the store with the old fridge and show them a code they sent me so that they can exchange the fridge. I did as I was told and when I reached the store at first the manager was so rude as usual, she asked me to give her the phone numbers I used to contact Hisense, I gave her. She called them and they confirmed that indeed they gave me credit, they asked for her email address and emailed her all the paperwork.

She then told me that she will escalate the documents to her boss and will let me know, I told her that I was told to bring the old fridge and she said that is not how they work and I should wait to hear from her. I waited the whole week when I called she said she has not get any response from her boss. People from Hisense went to the shop to collect the old fridge to their surprise the fridge was not there because Mmagotso told me not bring the fridge, they called me I told them that the store manager said that the Hisense people will come and collect the fridge at my house and deliver the new one because that was not the shops responsible.

After she spoke to people from Hisense she just wrote a WhatsApp to me and say

"Hey you'll have to bring the fridge to the store thanks"

I hired a car to take a fridge to the mall, I went inside the shop and told her I brought the fridge, she said I SHOULD CARRY THE FRIDGE FROM OUTSIDE AND BRING IT INSIDE THE STORE when I asked her how am I suppose to carry a fridge from outside to the store? She said "HOW DID YOU DO IT AT YOUR HOUSE"

I wasn't expecting that kind of treatment from a store manager.

I want justice with regards to this. I threw away food worth of R8000.00 which I bought for the whole December, I lost money busy paying for the transportation of the fridge up and down, now I'm loosing money every because I have to buy stuff for my kids lunch every day because even now I still have not get my fridge.

Thank you Kind regards

Sambo E</div>