Ridiculous service

<p>I deposited R2000 at Russells northgate for a set of sofas end of june and i cancelled the laybye because i had an emergency on the 1st of july..for three weeks now i keep being told next week.. Oh next wednesday..does it really take a month to refund my money..i was assisted by Poello from back office and the manager seems to have conflicting statements with her staff..DOES A REFUND TAKE 7 WORKING DAYS OR WHENEVER RUSSELLS FEELS LIKE IT..seriously fed up i dont know how much airtime i have used calling n calling.. Noone really cares</p>