RIDICULOUS POOR CUSTOMER SERVICE AND FALSE PROMISES TO CUSTOMERS

<p>My mother lay-byed a fridge from them and She pad it off on the 01st of August when it was time for them to deliver the fridge they came up with different stories, that fridge is not available they still have to buy it from other stores. I have been calling them since last week and I spoke to the manager (Sipho Xayi) whom he promised me that fridge would be delivered on Monday the 15th august 2016 the latest Tuesday the 16th of august 2016. I have used my own money to call him, I have used my time to try to sort this thing out, but all that was futile. Cleary the shop is not willing to assist us. It’s been half of the month since my parents were waiting for the fridge.</p> <p> </p> <p>This is really unacceptable and it is against TCF. How long one has to wait to get what they paid for? This is really inconveniencing the customer and it’s very much unfair to her coz she was hoping that she could be having a fridge at this time and made plans accordingly.</p> <p>Sipho (The manager) promised to get back to me before the end of the day today, till now he hasn’t called, when I called the office I spoke to the sales lady (Nomhle Tsolo, whom she was very rude and hang up on me when I was asking her to fax me the letter confirming payment received from the customer. And I was told that Sipho is not at the office.</p> <p> </p> <p>I have heard enough of Russell’s and I don’t want to deal with them anymore, they are wasting my time, hence I need your assistance.</p> <p>And I would really appreciate if Russell’s would pay compensation to the customer for the inconvenience, poor service and for all the telephone calls made from the time we started making follow up, and the fridge being delivered today, we cannot wait any longer, they have played enough games with us.</p> <p> </p>