RIDICULOUS POLICIES USED

I OPENED AN ACCOUNT WITH RUSSELLS USING MY TEMPORARY ID AND WAS APPROVED AND GOT HOW MUCH I QUALIFY FOR AND WAS ADVISED THAT THEY WILL NOT PROCESS ANYTHING BECAUSE OF THE TEMPORARY ID THEY CANNOT ACCEPT IT .I MEAN WHY?TEMPORARY ID SHOWS THAT YOU ARE A SOUTH AFRICAN CITIZEN AND ITS NOT AS IS IF ITS SOMETHING THAT IS NOT LEGIT ITS COMING FROM THE HOME AFFAIRS.SO I FIND IT VERY RIDICULOUS,WE BRING BUSSINESS TO THESE STORES AND YET THEY TELL US THEY CANNOT ACCEPT TEMPORARY ID BUT OTHER DOCUMENT DOES SHOW EXACTLY WHO YOU ARE..SO CLEARY WE SHOULD NOT BRING IN ANY BUSSINESS BECAUSE YOU NOT SATISFYING OUR NEEDS AT ALL AS CUSTOMERS.