Restonic Product Complaint

Good day

Thank you for contacting us

As per the supplier Restonic has found that the base set was purchased over six months ago and as per Restonic warranty and guarantee policy stitches pulling loose is covered in the first six months of purchase

Hide quoted text Kind Regards, Phumzile Russells Team

From: *** Sent: January 27, 2025 10:42:16 PM To:*** Subject: Re: [ Ticket: 994611 ] COMPLAINT ABOUT RESTONIC PRODUCT

Good evening

As I stated in my complaint that the product is still on warranty according to documents received at Russell's...should I attached the the invoice stating warranty?

Warm regards Siphokazi Mkoko *** ***

On Wed, 22 Jan 2025, 11:03 Russells, <***> wrote: Good day

Thank you for contacting us

We would like to apologies for the delay on the feedback the supplier update as per the fault description for the stiches

OUTCOME: Restonic has found that the base set was purchased over six months ago and as per Restonic warranty and guarantee policy stitches pulling loose is covered in the first six months of purchase, therefore there will be no authorization done to exchange the mattress. This is as per warranty card received upon purchase. Thank you for contacting us. KAP*** Thandeka

Kind Regards, Phumzile Russells Team

From: *** Sent: January 21, 2025 11:21:36 AM To:*** CC: *** Subject: COMPLAINT ABOUT RESTONIC PRODUCT

Dear Sir/Madam

This is a file of complaint, a complaint about your product purchased at Ngcobo Russell Store.

On 30 June 2023, I purchased a Restonic product(Bed)the store granted me 2 years warranty. The product failed within 8 months of use and when I approached the store about the issue, my assistor at the store showed me that the actual warranty of product(***5)is 10 years and then forwarded me to your consultant whom suggested that my complaint is invalid as the product's warranty has passed that she now claims to be "6 months"....

I hope this reaches your attention and kindly assist me. Also I hope to get cash back as I am no longer interested in the product in hand.

Case Reference Number : KAP*** Repair Request : *** BA-REST : ***

Warm Regards Siphokazi Mkoko Email : *** ***

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