Request Refund not paid - [JD Group #73501]

I bought a Roxy couch at Russells Lephalale on the 17th of January 2015 and was told it will be delivered within 5 working days. On the 26th the couch was not delivered, I then spoke to Magi and I told her that if the couch won't be delivered before the 29th they should cancel my order because I will be moving. She said only the manager can cancel orders and he will be back the following day.<br> Ever since then they are telling me stories as to why I was not refunded<br> First they didn't have enough money on the store and then they said Head office has to approve my payment because I paid by card. Each time I call there is a new story or they just simply hang up.<br> <br> I sent an email to customer care and called multiple times but I am told they will get back to me but never do.<br> My ticket has been assigned an ID of [JD Group #73501].<br> I am still waiting for my refund.