Reported Defects on Lounge Suite with No Response

My fiancee and I was very excited to purchase our 1st Lounge suite together on 26 May 2014 at Joshua Doore Kuilsriver. The Bari 3 Piece Black Lounge Suite we bought was advertised as a Grafton Everest Genuine Leather upholstered suite with a 5 year guarantee on the frame and a 1 year guarantee on the quality of material. As usual the staff was very helpful to assist with the sale but then we discovered this is a whole different story when it came to reporting defects. After only 7 months we discovered that the material of the couches (all 3 of them) is showing small tears (cracks) in the leather after such a short time period so on 24 Jan 2015 we went back to JD to report our finding with supporting pictures of the defects. As the Warehouse was closed on a Saturday we were promised that our call will be logged that following Monday. To make a long story short. After numerous follow up, Our case was only logged that Friday and since then we only received 2 inspection visits of which the last was on 9 Feb 2015. Now 2 months later when we follow up on when our couches will be collected we hear our case was closed as they supposedly could not reach us - VERY DISSAPOINTED IN THE SERVICE