REPAIRS

My mother both a TV on credit with Joshua Door Paarl and they delivered it last week Tuesday. Yesterday, 18/02/2015 the sound on the TV just stopped and we have checked if all the plugs were correctly connected but still no sound. I have called the shop and reported the issue and Mr Jacobs informed me that we need to bring the TV in as they don't have transport to collect it. they need to send it to the warehouse to check it out. my complaint is that the service is still under the 7days and they need to replace the TV cause we don't have any other TV's in our household. the manager was not available and Mr Jacobs said that there are no replacements for TV's. please assist as the service we are getting from the JD group is bad