Refund not processed

I don't know how many times I have gone back and forth to the store to get my refund processed - it's been months! The consultant that has been assisting me suddenly has no response as to what is happening with the refund. I gave them all the necessary documents to get the refund process started. That was weeks ago.

Today 04/03/2022, I went to the store to find out why it is taking this long and I am told that they couldn't find payment etc because my name was not on the bank statement I gave them weeks back - how?. I was then asked to reprint a statement and I did that. I was told they will process it again. I left. I decided to go back and ask for a contact that I can call for a follow up. I got to the store to find my documents laying open on the counter and no one paying attention to it. This is a breach of the Protection of Personal Information Act. I am truly not happy with the service of Russells. I need the refund - it's been too long!