Refund for lay bye

I had a lay bye at of your stores and I couldn't take it out cause I misplaced the receipt.

And this lay bye expired. I went with my ID book to the shop hoping they could assist and I was informed that without the receipt they can't help me. So I left and thought it's fine I will never get anything from Russell's if that's how they operate.

But I had paid 50% of the item. It's price was R1000 and I paid R500

A person works hard to earn their money to just be ********** like that. Am not happy at all with Russell's. I'm told that I only paid R100 for my lay bye of which unfortunately it's not true

Apparently the store had *********** staff who gave out manual slips told clients system is offline and captured incorrect amount on the system.

I did an affidavit of which I've submitted to the store and am told I won't receive the R400 it's my loss.

It's unfortunate that I misplaced my slip and find myself in this situation

I regret ever stepping into that shop.