Refund complaint

Please receive a complaint for Russell's furniture in Vryheid. I bought 2 kitchen cupboards on layby. As I was busy with monthly instalments I received a call from Russell's store sales person in Vryheid to come to the store as there has been a change in the agreement of the sale. The cupboard purchased was no longer been manufactured so I had to choose another one. I did not like the ones instore so I opted for a full refund.

The manager refused to grant me a refund and wanted an affidavit for cancellation and told me I was to pay a cancellation fee, which I refused because I am not the one who stopped manufacturing the cupboard. I waited in their store from 9am to 17:30pm by they I had called my daughter to the store which only then he started the refund process. He advised that I had to wait 14 to 21 days for a refund. I asked for the area manager contact details he refused to give it to me. I phoned their customer service they asked to speak to the manager and after that I was not told the outcome of my complaint.

The refund process was lodged on the 1st of Sept 2022 and still no refund today. I followed up on the process by calling the manager personal cellphone on the 22nd he said I must wait and he promised to call me back with feedback which he never did. Today is the 3rd of October I called vryheid branch and they said the manager is not in. I asked for the person in-charge if he is not in they said she is busy. I asked for the area manager number they refused to give me. I asked for a complaint number they said it's in the catalogue. I said I do not have the catalogue they said they also don't have it. I phoned Russells stores in Nquthi, paulpietersbag the minute I asked for a complaint number they promise to call me back but they did not. I googled their number it's rings for a few minutes then it's drops. My id number is