Refund bloodbath

Good day. I am in horrible disgust with the service I have received from Russells in Bethlehem, situated inside Sechaba Mall.

On Wednesdays the the 20th of April, I went to purchase a bed, after having paid for the goods, information was revealed that seemed to have miraculously changed, after the consultant said delivery only takes place 3 times a week and I needed it immediately. I then decided to cancel the transaction.

I understood that the money would take some time to reflect, I spoke to the Manger and he advised it would take 3 days, I waited 3 days, no communication came through, and I took it on myself to contact the aforementioned manager on the 25th, only then did he tell me, the account was incorrect. This means if I didn't follow up no one would've contacted me.

Nonetheless it is the 29th today, and I spoke to him again, and would you believe the type of information he forwards me is a picture of 2021????.

I really wish I could attach it for people to see. Russell please just refund my money, I don't see myself doing business with a company that does not value their clients at all.

Contact: ***

Regards A disappointed Client Emily Oerson