R5000 fridge cost R7000 and it does not work

I bought a KIC 315l frige freezer combination. This was delivered to my adress on the 2nd July 2019 on the 3rd July i switched it on and it is nearly 48 hours later and it still does not go cold. I have bought meat and other perishables and is put in this fridge and is currently spoiling. I did log a call wit the call centre but no one has phoned me i have phoned and so has my wife and the only response is they will look on to it and come back to me. In the meantime i have food to the value of around R2000 that i have to dispose of this afternoon when i get home. This means that a R5000 fridge has actualy cost me R7000. The service from the sales side was the best i have ever had a ladie by the name of Puleng followed the sale thru up to and including the delivery. She also tride to assist with this problems but has limited resoirces and has no say at the service centre. All i want is the fridge replaced with a working model and my money i lost with the meat and other perishables replaced.