quick response to telephone complaint

On my complaint about Russells Promenade, I did not want to deal directly with them due to the previous bad experience upon the purchase of the Defy 621 stove. Defy could not deal with me directly as I did not get an invoice from Russels because it was a lay-by. Michelle then called Defy on my behalf and sent the technician out. I am still waiting on feedback from Defy on their testing of the oven. (but that is another complaint).<br> anyway thank you Michelle for your effort.