query still not solved

A complaint was lodged in October with ***, query was handled by Sameer. Still no feedback from him.<br> <br> See below:<br> Goods were taken for repairs on 22/01/2014 and were never brought back. Tried calling the call centre twice and both consultants dropped the calls as I was talking to them. The details are as follows. Acc: number: *** I'd number :*** contact number: ***