Query

I have paid up my account that was handed over to MBD and paid up letter was sent to me.<br> I then sent the letter to your queries email and i got an automated response saying my query will be attended within 72 hours.<br> <br> I am still not been responded to and when i called the call center i got transferred from customer care to finance and from finance to customer care.<br> <br> There's a lady by the name of Heather or Aida who answered the call when i called customer care again and i told her that i do not want to be transferred to finance dept because they going to transfer me back to customer care because i want my ITC profile to be updated. She was very helpful and she gave me attitude.<br> <br> I asked he to call that department on my behalf and be proactive and i will hold the line. She kept quiet and then she said \ OK Sir