DS
Dion S

1 reviews | Active since Sept 2011

12 Jun 2015, 17:17

Promise not keyed

I went to buy a head bord an a bed and I was said they will deliver on Tuesday. Tuesday morning they phoned and said they will only diver on Thursday. Thursday they only delivered the bed and not the head bord. We spoke to the manager and was said they wil deliver the head bord on Thursday afternoon or Friday morning. By 4pm on Friday we phoned the store again and ask when will I recive my dilivery. I was told it is on the way. By 4:50pm i phoned again and was said the driver is not awnsering his phone to do my dilivery. They asked to bring it on Saturday morning. This is very bad service from this store and I am not happy about they way they keep on promising me and not deliver on there promises

0
Replies (1)
Russells and Joshua Doore
Russells and Joshua Doore's reply13 Jun 2015, 10:03
Official
Hello DD23,

Thank you for bringing the matter to our attention.


We have escalated the matter for further investigation and will revert with feedback soonest.


Your reference number is ***.

Thanks and kind regards,
Customer Resolution Centre