Poor/Slow service

<p>Ref: ********** 947</p> <p>I bought couches from Russells on lay away, i paid them off on the 26th of October 2016 -I was told that the couches had gone up the only ones they have that are still going for the price we paid was the ones on the floor (the demo). fine we agreed to take ones on the floor -obviously we paid for the transport charge which is R200 even though we live less than 5km away from the shop, as if that was not enough we were promised that we will get the couches the day after we made the payment which was the 27th but that was never done we are on the 31st today, i just phoned the shop and still the branch manager is telling me that "i will try if i can deliver them today -i am not sure" i would just like to find out how long really can it take to deliver couches -especially if we live so close to your store and we paid you for the transportation cost. I don't get how people can be so relaxed and careless about this entire thing. Whatever happened to good customer service.<br />i had planned to purchase a tv stand and a dinning room set, but how can i with this kind of service?</p>