Poor service shocking quality of workmanship

I purchased a Belmont bedroom suite in November and delivery took place 15 November.on delivery we noticed a scratch on the right hand pedestal and delivery people took pics of it and promised to replace by the next day which not not happen.complaint lodged ref *** and after almost 3 weeks if going back and forth of who was to blame for this I finally git a replacement of the whole suite. The mirror edge is chipped and the new headboard has a deep scratch on it. We have spoken to Thabo at head office and Pauline and find the quality is just so bad and poorly made. I am now sitting with the inconvenience of back and forth e mails numerous phone calls and still sitting with a bedroom suite that is is poorly manufactured. I do jot want this bedroom suite any longer as it appears that if it is replaced again there will be more problems. I am so angry and disappointed in the manner in which this has been handled and the poor quality of this furniture. Am so fed up of sending pictures and been told don't know who to blame the factory of the delivery people.i am the customer and feel that I am been done in . Very poor service and workmanship of the end product.will never purchase from russells again