Poor service (Russells Elim)

I would like to formally raise a complaint regarding the poor service I received after purchasing a TV from Russells Elim.

I bought the TV in December, and by January it was already faulty and not working. I returned the TV with all its accessories, including the remote control and the stand/legs, as required.

In April, I was contacted and asked to come and collect the TV. When I received it, I was shocked to find that the remote control and the stand/legs were missing. This has rendered the TV unusable.

Since then, I have made several attempts to resolve this matter by calling the store. Unfortunately, I am repeatedly told that the manager is not available, and no one has taken responsibility or provided a solution.

This situation is unacceptable. I expect one of the following to be resolved urgently:

The missing remote control and stand/legs are provided, or A replacement TV, or A full refund, in line with consumer protection regulations.