POOR SERVICE FROM RUSSEL"S RANDBURG

Hi I bought a wardrobe at Russell's Randburg on 26th of October. So when I got there they didn't have stock at shop but they told me they have stock at their warehouse. So because of I was so desperate..... I told them to send order for me. I paid cash as well as delivery. So from their warehouse they called me on Saturday morning telling me they'll deliver on Monday 29/09/18. Right indeed they delivered the wardrobe inside the box. So as soon as I removed the box i decided to put the shelf's, I realized that they're outstanding brackets. The middle door with a mirror is not well balanced and as soon as i open and close the door make funny noise n jumps.I called them on 29/09/18 which was on Tuesday they told me to come straight to the shop, OK then i went there as soon as I got there they referred me to their manager. Their manager scanned my proof of purchase and told she'll do a follow up with their warehouse. But still today I am still waiting..... For solution as I can't use something that I bought cash.yesterday 05/11/18 went back to the shop to do follow up.so i got there spoke with their manager,she only asked me haven't they called me and she said she"ll sms me ref number n contact but she didn't. I am so disappointed with their service n I don't think I'll ever recommend some one to that Russell's. They're fast to take money but when comes on solving their faults they just avoid keep quite. I regret why in the 1st place I went there, if I had powers I was gonna take my money back useless services.............. I am so disappointed for real. I won't buy anything from them again. And who ever want to buy there they must think twice before they decide.POOR SERVICE, POOR MANAGEMENT & POOR FURNITURE............