1 reviews | Active since Aug 2016
Poor Service From Russels and Hisense
<p><br />I bought a Hisense 650Lt Fridge from Russels Christiana, 15/10/2014. Two months later(december 2014) i complained that the fridge is getting very hot on the outside, you can't touch it to clean, and it is not keeping the food cold in the inside. Only in April 2015 a service agent came to fix the problem, telling me that he changed the settings of the temprature of the fridge and that i should not change it. I left it just like that, then it was winter and the food was ok inside the fridge, but outside the fridge was still getting hot.</p> <p>In November 2015, i complained again about it but there was no service agent to fix the problem, and in January 2016 i phoned Russels and complained that the fridge is leaking water and is not keeping the food cold inside the fridge. The complain number WT ********** 6/01 with a credit Auth nr. But still nothing has been done. Now the fridge is freezing everything and is still leaking water!!!!!!! This is 6 months now!!! Russels say they keep phoning Hisense but don 't get any response. I have 2 babies in my house and can't keep their food or milk inside the fridge for it is frozen!!!!!!! I need a New fridge and not a repaired one!!!!!!!!!!!!!!!!!!!!!!!!! Can you please help me?? This is going on for to long, my account is been paid in full, and i don't see why is must wait 6-8months for a fridge to be repaired or exchanged, this is a item that i bought because i NEED it. I can't keep milk, butter, fruit, and salads or anything inside the fridge unless i want it frozen!!!<br /></p>
Good day Daniel
Thank you for bringing the matter to our attention.
We have escalated the matter for further investigation and will revert with feedback soonest.
Your reference number is ********** 054.
Thanks and kind regards,
Customer Resolution Center
Good day Daniel
Thank you for bringing the matter to our attention.
We have escalated the matter for further investigation and will revert with feedback soonest.
Your reference number is ********** 054.
Thanks and kind regards,
Customer Resolution Center
Good day.
I want to know how long is this going to take? It is starting to be summer and i can't keep my food outside the fridge and for that matter not inside the fridge! I lost a lot of food and money with this problem, please this is urgent!
Thank you
Good day.
I want to know how long is this going to take? It is starting to be summer and i can't keep my food outside the fridge and for that matter not inside the fridge! I lost a lot of food and money with this problem, please this is urgent!
Thank you
Good day Daniel
Thank you for bringing the matter to our attention.
We apologise for the obvious disappointment and inconvenience caused. This matter is receiving our urgent attention and we will revert with feedback soonest.
Your reference number is ********** 054.
Thanks and kind regards,
Customer Resolution Center
Good day Daniel
Thank you for bringing the matter to our attention.
We apologise for the obvious disappointment and inconvenience caused. This matter is receiving our urgent attention and we will revert with feedback soonest.
Your reference number is ********** 054.
Thanks and kind regards,
Customer Resolution Center
I don't know how to respond any more. The manager of Russels Christiana first want to give me a Defy 380L fridge, that can't work, i bought a 650L for a reason, then she wanted to give me a side by side fridge, a Defy but i must pay in R1800.00 or a Sansui then i must pay in R1200.00, I said to her, I bought my fridge for R8148.45 without interrest, and paid my account in full more or less R14000.00. I am not going to pay in on a fridge, this is not my fault that the fridge is faulty. Today she phoned and said, she is going to send out a technitian with the name of Jaques - a DEFY technitian??? I only see two answers to this problem, 1. Give me a fridge more or less the same litres as the one that i bougt or Give me my money back. Can you please solve this problem TODAY? I lost enough money with the food that gone bad already.
I don't know how to respond any more. The manager of Russels Christiana first want to give me a Defy 380L fridge, that can't work, i bought a 650L for a reason, then she wanted to give me a side by side fridge, a Defy but i must pay in R1800.00 or a Sansui then i must pay in R1200.00, I said to her, I bought my fridge for R8148.45 without interrest, and paid my account in full more or less R14000.00. I am not going to pay in on a fridge, this is not my fault that the fridge is faulty. Today she phoned and said, she is going to send out a technitian with the name of Jaques - a DEFY technitian??? I only see two answers to this problem, 1. Give me a fridge more or less the same litres as the one that i bougt or Give me my money back. Can you please solve this problem TODAY? I lost enough money with the food that gone bad already.
Good day Daniel
Please note that we are aware of your complaint and it is receiving our urgent attention. Once we have feedback, you will be advised accordingly.
Thanks and kind regards,
Customer Resolution Center
Good day Daniel
Please note that we are aware of your complaint and it is receiving our urgent attention. Once we have feedback, you will be advised accordingly.
Thanks and kind regards,
Customer Resolution Center
Good Day.
Today is Friday, The Defy technician was supposed to work on the fridge today. Still nothing. Please, all my food is going bad!! I need an answer today or must i ask the ombudsmen to help me? Can someone please phone back? Since the last correspondation of 24 August 2016 nobody phoned back?? Please this is very urgent! I have two babies in the house, their milk and food is going bad!!!!!! Please???????????
Good Day.
Today is Friday, The Defy technician was supposed to work on the fridge today. Still nothing. Please, all my food is going bad!! I need an answer today or must i ask the ombudsmen to help me? Can someone please phone back? Since the last correspondation of 24 August 2016 nobody phoned back?? Please this is very urgent! I have two babies in the house, their milk and food is going bad!!!!!! Please???????????
No answer as yet on my problem? This is 8 months since i complained about my fridge. And from the 17th August i complained on hello peter, no answer yet? How long must i wait?? I need a anser today.
Thank you
No answer as yet on my problem? This is 8 months since i complained about my fridge. And from the 17th August i complained on hello peter, no answer yet? How long must i wait?? I need a anser today.
Thank you