Poor service from Mayfield Russells

Ordered a couch from the Manager (Comfort) quite some time ago. The wrong couch was delivered on the delivery date. Turns out Comfort had made a mistake on the order form and ordered the wrong couch. So after seeing him about this and rectifying his mistake we were told we are going to have to wait 6 weeks for our couch. It has been 6 weeks and still no couch (Sitting on the floor is getting a little annoying now). Every time I communicate with him about this, he just gives a date the couch will be delivered and when the date arrives then there's a story as to why its not yet ready and the waiting continues. So from my side, to order a product from the manager himself and still receive such poor service, Im really not impressed with Russells.