Poor service experience from Russels

<p>I purchased brown metal wall unit from Russels on 30.05.2016 paid delivery fee and had struggles in getting this item yo be delivered in time as it took up to 2 weeks to be delivered as I had to lay a complaint here to have them rang me in regards to the item delivered. I have had this item from last year having a missing part. I went to the store several times and rang to have this resolved to no avail. I was given promises to have the missing part delivered yet empty promise. I had to pay for assembly as well as even though it was advertised as free.</p> <p>I asked them to have my momey back and take the wall Unit but they are giving me hard time. I do not know what to do to take this further. Please help. Art number: ********** 300.</p>