Poor service delivery(Empty promises)

<p>i saw a clearance sale online..i have contacted the russelss and joshua doore brixton syore to see if they still have the special.i was advised that they have it at a diffrent shop and if i paid for it i can get it in less than 2 days.The manager stella and sales consultant Nompumelelo made a fool of me by making empty promises,,they told me that the things i wanted have been sold out after i have paid the money for it..Two weeks later thay **** and said i will get it few hours ..i waited and contacted them so much until they kept on ignoring my calls.</p> <p> </p> <p>on Saturday 30th i went to the store and they couldnt even apologise for the inconivience they cause .so i have requested for refund and i was told it could take up to 45 working days.which i find appauling.I made the payment under the impression that i will get what i paid for cause they said they can get the sleigh bed for me and now that i want my money back they give me stories.whats they did is completely unacceptable.</p> <p>NOW I CANT BUY FURNITURE FROM A DIFFERENT FURNITURE SHOP BECAUSE OF THE REFUND PROCESS .</p> <p> </p> <p>im really annoyed and want people to be aware of the poor service we are getting from russells.</p>