Poor service delivery

Hi, I complained to you last week about my problem. Today I got a call from the manager of joshua Doore in Chatsworth branch stating that my lounge suite was taken in for a quotation to be repaired at my cost, which is not fair. It's now going 2 and half months and today I get this call because I reported this article to you. Why are they changing the story around and why did they take my lounge suite. Now I'm still without a lounge suite. But with another issue. My Ref. Nr: *** <br> <br> Regards <br> Mr K Govender