Poor service & damaged goods

Hello peter, I have app**** for a fridge at Russells Eerste rivier the 25 Feb 2022. On delivery the fridge was not in its original packaging and dented at the base. I did not accept or take responsibility of it and returned it with the driver. I immediately called the consultant at the store and advised him of the situation .It could of been damaged while delivery or a 2nd hand unit seeing that it was already unpacked before it come to me. The consultant advised that they would call me asap as they sourced another fridge from there warehouse or another store and make arrangement to have it delivered . A few days later still no call but the 1st installment was debited. I called and queried even went into the store on the 12 March 2022 to complete a refund form .Till now i have not received any response or feedback from the store. Poor service from a big company like Russells

Kind regards

Sharmiel Hassiem