Poor service at Rusells furniture (warehouse / deliveries)

We purchased items on Tuesday, 5th of November 2024 and got confirmation via text that our delivery would be done on the 9th of November 2024. The items were not delivered on the 9th even though they sent another text message in the morning confirming that it had been picked up by the courier services.

Today (Monday, 11th of November 2024) after 12:00 a driver called saying he is at the gate and wants to deliver. We advised him that no one is at home but we would try to organize someone to receive the items on our behalf since they failed to deliver on the agreed date. As I write this message, the we still do not have our furniture because the driver left with it and said this issue has nothing to do with him because he only got this order this morning.

When he was contacted again telephonically he refused to assist and answered rudely. We also could not get assistance from the warehouse in Jet Park when we called because they hung up on us.

The service delivery at the warehouse is poor. Its such a pity since the lady who did the sale at the Edenvale store was very helpful.

Regards Zama