Poor service and no TCF

I am so disgusted to the service I got from Russles. I bought few things cash which they had no issue taking my money for the goods however a few month down the line I got a problem with the couches. I call then was told the material of the couches is not guaranteed. Not too long after I called again to complain about the squeaky sound o the one couch and the other arm sagging. I got no responds what so ever after I was told they will come have a look. I called again no answer. I logged a complaint on Hello peter still no response. Then lock down happen I assumed they will make contact in level 1. I had to call them again. I was told they will log a call again. When called I was told they don’t have my address on system where the good was delivered to. Was then told I will have to wait for another call. After a few day I had to call once again to follow up. Eventually the couches was collected . I had to call the store again to follow up. At this point I can har how frustrated they are becoming. I was told they will sent me a reference which they did. I asked when will my stuff which I bought cash will be returned I was told there is a turnaround time. I called again Friday only to be told I have to pay an amount of more than R1000 as the couches are out of guarantee which my first compliant was logged only a few month after I got the stuff and again thereafter. Is this what they do to all their customer, prolong then after say the stuff is out of guarantee .