Poor service and communication for REFUND

I purchased three single beds from Russells online. Upon reviewing my order and needs, I realized I only needed two beds instead of three. On 7 December, I called to cancel one bed from the order before delivery and was informed that the refund would be processed in a few days. However, I have not received the refund to date.

When I call to follow up, I am informed that the cancellation for the one bed has not been processed in their system. Despite calling every two days, I have received no assistance—only empty promises, which has been incredibly frustrating.

I am still waiting for the two beds I ordered, which I understand are currently out of stock, but there seems to be no progress or hope regarding the refund for the cancelled bed. This situation is causing significant inconvenience.